With over 15 years' experience in supporting organisations to improve their sales and service performance, we consider ourselves leaders in training contact centre staff.
We can help sales and service leaders develop transformational skills and also provide frontline sales and service staff with a range of newly-designed contact centre accreditation. This is delivered in partnership with City and Guilds. We will help you measure the results and demonstrate how your organisation makes your customers feel when they engage with you.
Ask us about
- Developing a culture of service excellence
- Measurement of the customer experience
- Improving sales performance
- Negotiating, influencing and objection-handling skills
- Empathy measurement
- Contact centre ‘train the trainer’ development toolkits
- Contact centre consultancy and quality management
- Contact centre accreditation (in partnership with City and Guilds)